Rules of Play and Rental Terms for Cleveland Events

A $100 booking deposit secures your rental date and is applied toward your total balance. We also require a $50 refundable damage deposit, returned after your event as long as all equipment comes back in the same condition it was delivered.

Yes, a $50 refundable damage deposit. It covers any damage or excessive wear to the equipment. If everything is returned in its original condition, the full $50 is refunded.

Cancellations made more than 7 days before your event receive a full refund of the booking deposit. Cancellations within 7 days of the event are reviewed case-by-case and a refund isn't guaranteed.

The remaining balance is due on the day of your event. We accept cash, Zelle, and online payment.

Each rental item has its own space and height requirements, so make sure your setup area has enough room and ceiling clearance before booking. The area should be flat, level, and free of rocks, debris, and other obstacles. We can set up indoors, on grass, or on pavement, reach out if you're unsure whether your space works.

We ask that equipment come back in good condition, needing only light cleaning from our team. If it needs excessive cleaning, a $30/hr cleaning fee may apply, so please keep food, drinks, and markers off the equipment per our Rules of Play.

Our standard rental includes up to 5 hours of playtime, not including our setup and takedown, unless otherwise arranged. Want more time? Email us at [email protected] and we'll check availability for an additional fee.

Yes, delivery, setup, and takedown are included with every rental, free within a 25-mile radius of Cleveland throughout Northeast Ohio. Locations outside that radius may include an additional delivery fee.

Outdoor bookings can move indoors or reschedule if weather makes an outdoor setup unsafe. We'll talk through options with you as your date gets closer.

Yes. A liability waiver is part of every booking. You can preview the full rental agreement and waiver below before you book.

Yes, Playnest carries liability insurance. If your venue requires a certificate of insurance, just let us know when you book and we'll send one over.

Yes. You can add a Playnest attendee to any booking for $50/hr. This isn't babysitting, our team member is there to help make sure kids are playing safely while you enjoy the party.

Yes. Playnest is a Cleveland small business, and we love partnering with local schools, vendors, and nonprofits on fundraisers, where parents purchase a ticket for their children to play and a portion of proceeds goes to the cause. Reach out to talk through a community event.